Our policies have evolved to create a balance between protecting you (our valuable customer) from any risk or mistreatment, and protecting us from disrespectful or less-scrupulous window-shoppers & information thieves. (NLP does attract the occasional strange bird, no question about it!).

Customer Privacy Policy

The Mastery InSight Institute is totally committed to protecting your privacy. When you sign up for our newsletters, or purchase learning programs, you should feel totally confident that no one, no other business entity, will ever see your personal information provided to us. We use it exclusively to keep you informed of upcoming opportunities & offers that we will make available to our customers & prospects. At no time now or in the future will your information be shown, provided, rented or sold to other organizations, for any reason. If we do any joint ventures with other companies, you may receive an occasional offer showing such joint ventures, but NO third parties will ever have your information in hand. We will ALWAYS protect your personal data, whether you’re a prospect OR a customer.

When/if you attend a seminar, although we do distribute nametags to attendees, your phone numbers and/or home or email addresses are NEVER provided to other attendees through our business. It is always up to you whether or not to have your information provided to other attendees for networking purposes, etc. If every attendee at a seminar wishes to exchange information amongst themselves, then, on an as-requested basis, we can save you time/effort & provide a list of attendees only to the attendees themselves at such an event, and we would not provide any such lists to anyone not actually in attendance. Anyone not wishing to be on such a list will be omitted by request. Bottom line: Your information is SAFE with us.

Customer Data Security Policy

Customer payment information is never stored online ever in an unencrypted fashion, and we maintain an SSL certificate and all your payment processing is managed through sandboxed third parties (Stripe, Paypal, etc).  We do not store your payment information onsite.

Your payment details through online orders are handled exclusively by Paypal’s or Stripe’s servers.  We never see your payment details or information, except for the personal information you provide to us inside our shopping cart. Paypal reports to us a transaction ID only, and gives us no control over the transaction.  You maintain full control of your payment details at all times.

If you ever provide us paper checks, or use wire transfer services like Zelle for event registrations, that data is never stored on paper in our offices or on our hard drives; its kept limited to our bank’s systems, exclusively (and we have no control over the banking system’s tracking methods or history).

Seminar Refund Policy

REFUND TIMING: Once we receive your refund request in writing (email is sufficient, but we need to confirm receipt of that email, so you should check to ensure your email has been received), we process refunds within 2 business weeks (up to 14 days) after the request was received. This lets us time refunds with other incoming registrations.

96% REFUND UNTIL 2 WEEKS PRIOR: Once you’ve registered/paid for an event, if you ever need to withdraw your registration, we’ll refund your money in full minus a 4% administrative fee (covers the merchant bank fees we have to pay on Paypal or Credit/Debit card registrations). 4%($500) == $20; 4%($1000) == $40; 4%($2000) == $80. All funds over 4% are refundable in full, at ANY time, all the way up until 2 weeks prior to the seminar.

96% REFUND IF YOU SHOW UP & DON’T LIKE THE COURSE! This is our “customer satisfaction” clause. We want you to be happy, and if you show up, and give it a shot, but we’re not for you, you’ll get 96% of your tuition back. 4%($500) == $20; 4%($1000) == $40; 4%($2000) == $80. . All funds over 4% are refundable in full if you show up and leave anytime during or after the 1st day ends. (Note: this does not mean during the 2nd day or later, or after the course is over, unless so specified on a specific course’s sales page).

NO REFUND FOR NO-SHOWS OR LAST-MINUTE CANCELLATIONS: Simply put, if you regularly sign up for & withdraw from lots of courses, or just don’t show up, that creates unwanted risk for us. NO REFUNDS if you withdraw from a course less than 2 calendar weeks of the start of the course and then don’t show up to try the course out. However your money is not lost, just considered ‘invested.’ We’ll keep your tuition on file, and you’re welcome to apply it in full to products or other courses on an all-sales-final basis. So the money is available for use elsewhere. We simply aim to discourage ‘unsteady’ event registrations. Don’t like this policy? Then come to the event and tell us in person on the morning of the event that you want to withdraw. You’ll get 96% of the tuition back *after* we return home from the course.

REFUNDS FOR CC CHARGES: We can only refund to the same card you used. Got a new card number now? Then please note: We can not provide any credit card refunds to ‘new’ credit cards that were not used for the original charge, whether for tuition or products. This happens sometimes when someone signs up for a course or buys a product, then later on reports a card stolen or their card expires, and they get a new one in the mail. Our merchant bank will reject a refund put through to the new card. In such cases, we will need to refund you via (1) Paypal (you’ll incur 3% fee to receive it), (2) business check, or (3) wire transfer (additional fees apply)

CURRENCY EXCHANGE: We do not account for changes in currency exchange over time. If you live away from the USA, and we provide you a refund, it will be for the exact US$ amount we charged (less any small admin fees etc for tuition refunds). Note: this may benefit you, may cost you.

Home-Study Learning Program Refund Policy

BASIC ONE-TIME FULL REFUND POLICY: For every customer, one time only, we offer a 100%-full-365-day-refund-policy on any of Jonathan Altfeld’s home-study course experiences for up to $375. Learn any program (up to $375), and you are protected fully for an entire year in case that program is not for you. We refund in full for the cost of the home-study course.

APPLIES TO THIS SITE, AND TO ANY/ALL SALES OF OUR PROGRAMS THROUGH OTHER APPROVED/ LICENSED AFFILIATES: This applies not only to our programs offered through this site, but ALSO to situations where you have signed up for Jonathan’s programs through (one of our) affiliates.

REFUND TIMING: Once we receive your refund request, we process refunds within 2 business weeks (up to 14 days) after the request was received.  It’s usually just a few days, but we reserve up to two business weeks for refund processing.  Apologies in advance if you’re used to “instant service” elsewhere, but we’re a very small business, and Jonathan may be traveling, training or consulting when your request comes in.  Please manage your emotions and expectations accordingly.

EXCEPTIONS TO THE ABOVE: Unfortunately, a handful of “bad eggs” looking to find every loophole and benefit from our information programs at our expense have made the following necessary: Our full refund guarantee applies to any $375 worth of home-study programs or less, at a time.  And it applies to any customer, exactly once. Example: If you sign up for $375 of home-study programs, use/keep them for 6 months, then order another $375 worth of home-study programs, then try to return both for a refund 5 months later, we’ll only honor 1 program-order refund up to $375, not both. We presume that if you ordered more, you liked what you first got. So the refund policy applies only to one home-study order up to $375 at a time. If you then purchase something additional 6 months later, the old refund policy expires immediately at the time of the new order, and now you have a full year refund policy on the new program signup(s) only.  Correspondingly, we do not allow people to order everything, then return everything.  So — order anything up to $375 with total risk-free protection. If you like it/them, great, perhaps you’ll like some of our other offerings. If not, send it/them back for a full refund which we’ll honor. Even if it’s more than one program, if the total order is less than $375, they’re all covered for a full year together, or until the next program order is placed.

ONE TIME ONLY:  “Refund Abusers” are not permitted to order & return, repeatedly.  We honor ONE legitimate customer refund request happily, to eliminate any risk in trying out our home-study resources.  If later that customer comes back for more after that, we presume they know there’s enough value to be returning, and any orders received after we’ve honored a past home-study program refund request, will only be accepted on an ALL SALES FINAL basis.

METHOD OF REFUND:  Generally we will refund you using the same method you used to pay us.  If you used our Paypal or Stripe checkout process and used your credit or debit card through those systems, please note — we can only refund to Paypal or Stripe and have no ability to send those funds back to your cards.  That would be in your hands to manage.  Thank you!

MEDIA GUARANTEE: As we are no longer manufacturing CDs & DVDs and have converted over to fully digital delivery of home-study learning opportunities, our old guarantee on media quality is no longer relevant.  If you purchased a physical CD or DVD product from us directly, and can no longer find or play the media, contact us to request access to our digital versions and we’ll be happy to accommodate (after we verify your past purchase).

CUSTOMER SATISFACTION PROMISE: We want all of our legitimate customers and students to be very satisfied. If for any reason you’re not, call us and let us know. We’ll aim to find a mutually agreeable way to make you happy.

Seminar Locations & Topics Policy

HOW WE CHOOSE WHERE TO TRAIN: Our choice of cities is based on our contact database. You CAN influence our choices, by sending us a web message, and telling us about you & your interests. Feel COMFORTABLE, this is a totally opt-in process, we do NOT send out reams of unwanted material, and we WILL NOT sell, rent, loan or trade our contact database, EVER.

HOW WE DESIGN OUR SEMINARS: Our choice of topics is based on responses & comments received both in seminars & through welcome-packet requests. If you don’t see a seminar that meets your particular interests, do contact us, and your preferences will be heard. Let us know you’re out there & what interests you.